heybaji's Privacy Policy
Your personal information is stored and protected with us. This document explains in detail how heybaji collects information, how it is used, and what your rights are.
Table of Contents
1 Introduction and Scope
heybaji is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to the heybajionline.cam website, mobile application, and all digital services provided by heybaji.
The main purpose of this policy is to clearly explain how we handle the personal information you provide when opening an account, placing bets, or using any of our services. Continued use of our services means you agree to the terms of this privacy policy.
To understand the general rules for using our services, please read the Terms and Conditions, which contain full guidelines on account management, deposits, withdrawals, and betting.
2 Information We Collect
heybaji collects various types of information. This information can broadly be divided into two categories — what you provide directly and what is collected automatically.
2.1 Information You Provide Directly
- Full name and date of birth
- Mobile number and email address
- National ID number or passport number (for identity verification)
- Current address and postal code
- Financial transaction details — information related to bKash, Nagad, Rocket, Upay, or bank accounts (used solely for processing transactions)
- Account username and password (stored in encrypted form)
2.2 Automatically Collected Information
- IP address and device identifier
- Browser type, operating system, and device information
- Time of site access, browsing session duration, and pages visited
- Click patterns and search queries
- Cookie and local storage data
- Referrer URL (which site you came from)
2.3 Gaming Activity Information
- Betting history, win/loss records, and transaction details
- Deposit and withdrawal dates, amounts, and methods
- Bonus and cashback claim history
- Game preferences and play session information
3 How We Collect Information
heybaji collects information in the following ways:
- Registration form: Information you provide when opening an account.
- Transaction process: Information received through payment providers during deposits and withdrawals.
- Live chat and email support: Information provided when contacting our customer service channels.
- Automated technology: Through cookies, pixel trackers, and server logs.
- Third parties: Information received from identity verification agencies or payment gateways.
Important: heybaji never stores your full card number or bank PIN. All financial transactions are carried out through SSL-encrypted secure channels.
4 How We Use Information
Collected information is used only for the specific purposes listed below:
4.1 Service Delivery and Operations
- Creating, verifying, and managing accounts.
- Processing deposits, withdrawals, and other financial transactions.
- Providing bonuses, cashback, and VIP benefits.
- Resolving technical issues and providing customer support.
4.2 Security and Fraud Prevention
- Detecting suspicious activity and ensuring account security.
- Identifying multiple accounts or unauthorised use.
- Carrying out checks required to prevent money laundering.
4.3 Communication and Service Improvement
- Sending important notifications related to your account.
- Informing you about new offers or services (if you have given consent).
- Analysing site performance to improve the user experience.
5 Data Storage and Security
heybaji treats the security of your information as a top priority. Collected information is stored on secure servers and the following technical measures are in place:
- SSL/TLS Encryption: All data transferred between the website and servers is encrypted.
- Password Hashing: User passwords are never stored directly — only their hashed version is kept.
- Access Controls: Only authorised staff can access information on a need-to-know basis.
- Regular Audits: Regular audits are conducted to check for security vulnerabilities in the system.
- Firewall and DDoS Protection: Server infrastructure is protected by multiple layers of security.
Information is retained for as long as necessary — determined by the period an account remains active and applicable legal obligations. Even after an account is closed, certain information may need to be kept for a defined period for audit or legal purposes.
6 Sharing Information with Third Parties
heybaji never sells your personal information. However, to operate our services properly, limited information may be shared with third parties in the specific circumstances described below:
6.1 Payment Providers
Financial information necessary to process deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and relevant banks. This information is used solely to complete transactions.
6.2 Technology and Service Partners
Information necessary for service operations may be shared with game software providers (such as PG Soft, Pragmatic Play, Evolution, etc.) and companies that manage technical infrastructure.
6.3 Legal Obligations
Information may be disclosed when required to comply with lawful requests from government or law enforcement agencies, court orders, or anti-money laundering laws.
Assurance: Outside the circumstances described above, your information is not given to any third party. No data is transferred to data brokers or marketing companies for advertising purposes.
7 Cookies and Tracking Technologies
The heybaji website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience when visiting the site.
7.1 Types of Cookies We Use
- Essential Cookies: These are necessary to maintain login sessions and ensure security, and cannot be disabled.
- Functional Cookies: To remember your preferences such as language and payment method.
- Analytical Cookies: For monitoring and improving site usage (not personally identifiable).
7.2 Cookie Controls
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause certain important features of the site, such as login sessions, to stop working properly.
8 User Rights
Every user registered with heybaji retains the following rights over their personal information:
8.1 Right to Access
You may request to view the information stored in your account at any time. If you contact the support team via live chat or email, heybaji will provide that information within a reasonable time.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. Basic information can be updated directly from the account panel.
8.3 Right to Opt Out of Marketing Communications
To stop receiving promotional messages and newsletters, use the 'Unsubscribe' link in emails or inform our support team. Important messages related to account management will always be sent.
8.4 Right to Close Your Account
If you wish to stop using heybaji's services and permanently delete your account, please contact the support team. Due to legal obligations, some information may need to be retained for a defined period.
For details on responsible gaming matters such as setting account limits, taking a break, or self-exclusion, please visit our Responsible Gaming page.
9 Protection of Minors
heybaji is strictly not intended for persons under the age of 21. All casino and betting activities are for users aged 21+ only.
Age is confirmed during registration and through the identity verification process. If it is found that a user registered with a false age, their account will be closed immediately and all transactions will be reviewed.
No information is intentionally collected from minors. If it becomes known that information from a minor has been collected, that information will be deleted without delay.
10 Changes to This Policy
heybaji may update this privacy policy from time to time. If significant changes are made, you will be notified by email to your registered address or via the notifications section of your account. The updated policy will take effect from the date it is published.
Continued use of the site after changes have been made will be taken as acceptance of the new policy. We therefore recommend visiting this page regularly.
For more details on the overall operating principles of our services, read About Us, where heybaji's values, goals, and service standards are discussed.
11 Contact
If you have any questions, complaints, or requests to correct information regarding this privacy policy, please contact us using the following methods:
- Live Chat: Speak directly with our support team 24/7 — assistance is available in both Bengali and English.
- Email: [email protected]
The support team is active seven days a week, 24 hours a day, and provides assistance in Bengali and English. Responses to general queries are quick; more complex matters may take a little longer.