heybaji Responsible Gaming
Entertainment is enjoyable only when it stays within limits. heybaji wants every player to play with awareness and within boundaries that suit them — without harming their family, health, or financial security.
Gaming is for Entertainment, not income
Casino and sports betting at heybaji are entirely for entertainment purposes. We believe every player has the right to full control over their time and money. On this page you will find how to set your own limits, recognise signs of excessive play, and get support when needed.
Under our Terms and Conditions, the minimum age to open an account and play any betting or casino game at heybaji is 21. This rule is strictly enforced and the necessary steps are taken to verify age.
Think of gaming as entertainment — like watching a film or eating out. Set a budget in advance for how much you will spend each week or month. Keep yourself from going beyond that budget. Remember — placing more bets to chase money you have already lost is never the right decision.
Self-Control Tools
heybaji provides several tools to help you stay in control of your play. Using these tools is entirely optional, but you can activate any of them at any time by contacting heybaji's 24/7 live chat support.
Deposit Limit
Set a maximum amount you can deposit per day, per week, or per month. Once active, the limit takes effect immediately, and a cooling-off period applies to any request to increase it.
Session Time Limit
Set a limit on how long you play in one go. When the set time is up, your session ends automatically, making it easier to take a break.
Self-Exclusion
Keep your account closed for a set period (30 days, 90 days, or permanently). During self-exclusion you cannot log in and promotional emails are stopped.
Bet Limit
Set a cap on the total amount you can wager within a given period. This helps protect you from large losses.
Loss Limit
Set a maximum amount you can lose within a given period. Once that amount is reached, play stops automatically.
Cool-off Period
Take a complete break for a few days or weeks. During a cool-off period your account is temporarily closed, and a waiting period applies before you can request its removal.
Assess Your Own Play
Answer the questions below honestly. If two or more answers are "yes", seriously consider seeking support.
- Have you spent more than your set betting budget and felt regret afterwards?
- Have you placed larger bets to try to win back money you lost?
- Have you hidden your gaming from family or friends?
- Have you given gaming higher priority than sleep, work, or family responsibilities?
- Have you used money meant for bills or daily expenses to place bets?
- Have you tried to stop playing but been unable to?
- Have you turned to gaming to ease anxiety or stress?
Signs of Problem Gaming
It is not always easy to tell from the outside that someone has become dependent on gaming. Be aware of the signs below — for yourself or for someone close to you.
Financial Pressure
Debt is growing, you are borrowing money from friends or family, or you are struggling to cover monthly expenses — yet the betting continues.
Emotional Changes
Feeling angry, anxious, or depressed after a loss; feeling overly excited after a win; feeling restless when unable to play.
Relationship Strain
Gaming is creating distance or arguments with family or friends, or you are avoiding social occasions because of it.
Maintaining a Safe Environment
Age is verified at the time of every account registration at heybaji. No person under 21 can open an account, and any attempt to breach this rule results in the account being closed. To protect minors, parents and guardians in the household are encouraged to use parental control software on their devices.
Under heybaji's Privacy Policy, a player's personal information and financial transaction data are kept fully secure. SSL encryption and modern security methods are used to protect data, so players can manage their accounts without concern.
We regularly monitor account activity. If an unusual or concerning pattern of behaviour is detected on any account, the heybaji team reaches out to that player and, where necessary, recommends the use of self-control tools.
Answers to most common questions can be found in our FAQ, which includes guidance on self-exclusion, deposit limits, and account verification. However, if you have concerns about yourself or someone you know, contacting support directly is the most effective step.
Get Help — You Are Not Alone
Dealing with problem gaming can be difficult, but support is always available. Consider the options below.
heybaji Live Chat
Speak with our support team in Bengali or English via live chat, 24 hours a day, seven days a week. If you want to activate account limits or self-exclusion, you will get immediate assistance.
Email Support
If you would like to describe your situation in detail in writing, contact heybaji's support email. The team responds in both Bengali and English, and your situation will be handled with care.
Family and Friends
Talking to the people closest to you can often be the greatest support. Let a family member or a trusted friend know about your situation — they can encourage you to take practical steps.
Professional Advice
Speak with a mental health specialist or addiction counsellor. Various government and private hospitals and mental health centres in Bangladesh provide this type of service.
Self-Help Plan
Set a weekly budget for gaming and write it down. Also decide how long you will play. Review your spending each week, and if you exceed your budget, stop playing immediately.